PlatinaCare® Privacy Policy

PlatinaCare® (“PlatinaCare,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of patients, users, and their authorized caregivers. This Privacy Policy explains how we collect, use, store, protect, and share information when you use the PlatinaCare® mobile application and related teleconsultation and healthcare services in Pakistan.

By using our application or services, you acknowledge that you have read this Privacy Policy.

Depending on the services you use, we may collect the following information:

We use your information to:

• Create and manage user accounts.
• Schedule and provide teleconsultations and related healthcare services.
• Enable authorized doctors to review relevant medical information and provide clinical care.
• Maintain medical records, prescriptions, and appointment histories.
• Process payments, subscriptions, cancellations, and refunds.
• Provide customer support and respond to complaints.
• Protect accounts, detect fraud, and maintain platform security.
• Meet applicable legal, regulatory, accounting, and recordkeeping obligations.
• Improve the reliability and functionality of our services.

We will not use medical information for unrelated purposes without an appropriate legal basis or required consent.

We may share relevant information, where necessary and appropriate, with:

• Healthcare professionals: Doctors and other authorized healthcare providers involved in your care.
• Authorized caregivers: Individuals you have authorized to access relevant patient information, subject to applicable permissions and consent.
• Payment service providers and banks: Information necessary to process transactions, verify payments, prevent fraud, and resolve payment disputes.
• Technology and service providers: Providers supporting secure hosting, communications, application operations, and customer support.
• Authorities and regulators: Where disclosure is required by applicable law or a lawful request.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. We do not sell personal or medical information to third parties.

Medical information is treated as confidential. Access is restricted according to authorized roles and legitimate care-related or operational needs.

Patients should ensure that any caregiver or guardian access they authorize is appropriate. PlatinaCare® may require verification of identity, authorization, or legal authority before allowing access to another person's medical information.

Healthcare professionals remain responsible for their clinical decisions and for maintaining appropriate confidentiality in accordance with their professional obligations.

We use appropriate technical and organizational safeguards designed to protect personal and medical information against unauthorized access, alteration, loss, or disclosure.

Depending on the service and system, safeguards may include access controls, authentication, secure data transmission, and restricted staff access.

No electronic system can guarantee absolute security. If a data-security incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

We retain personal, medical, and transaction information for as long as reasonably necessary to provide our services, maintain accurate records, resolve disputes, meet legal obligations, and protect our legitimate interests.

When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

Subject to applicable law and the nature of the information, you may request to:

• Access or obtain a copy of your personal information.
• Correct inaccurate or incomplete information.
• Withdraw consent for processing where consent is the applicable legal basis.
• Request deletion of information, where permitted by law.
• Ask questions or raise concerns about how your information is handled.

Some information may need to be retained for medical, legal, accounting, or regulatory purposes.

To submit a privacy request, contact us using the details provided below.

Our website or application may use cookies, analytics, or similar technologies where applicable to maintain functionality, understand usage, improve performance, and protect against misuse.

Where required, we will provide appropriate information or obtain consent for such technologies.

Our services may rely on third-party payment gateways, communication services, or other technology providers. Their handling of information may also be governed by their own privacy policies and contractual obligations.

PlatinaCare® is not responsible for the independent privacy practices of third-party services outside its control.

Where our services are used for a minor, information must be provided or managed by a parent, guardian, or other person legally authorized to act on the minor's behalf, as applicable. We may request verification of such authority.

We may update this Privacy Policy when our services, business practices, or legal requirements change. The latest version will be published through our designated website or application channel, with the updated date indicated above.

For privacy questions, requests, or complaints, please contact:

• Business Name: PlatinaCare®
• Brand: PlatinaCare®
• Email: info@platinacare.com
• Telephone: +92 323 9700276
• Business Address: 2nd Floor, Irshad Arcade, PWD Main Road, Islamabad
• Website: www.platinacare.com

We will review and respond to privacy-related requests within a reasonable period, subject to applicable legal requirements.